FlowRocket offers“No code” solution for custom workflow and work queue creation, management, continuous learning and improvement.
A workflow can be configured to start from a simple to-do, task, email or document and continues thru’ its route as configured without writing a single line of code. Work Queues can be configured for the tasks executed by anyone from the team. Tasks in a queue can be distributed automatically with built in intelligence. Execution of the tasks is measured live and key performance indicators guides you for continuous improvement. All of which can be configured and changed as you learn and improve, without writing a line of code.
Create Custom Workflow without a need of a programmer
Identify your process to automate, break it down into logical steps and define your evidence/documents storage file structure & configure in FlowRocket. You have your workflow ready for use.
- Workflow starts from to-do, task, document or email
- Proprietary PDF viewer allows you to select pages from a large document
- Automatic reminders and notifications to users or teams involved in Workflow
- Workflow Documents are organized in defined structure automatically without any extra effort and available to search and access at anytime from anywhere
Create Work Queues to carry tasks by teams
Any team can create a Work Queue of their own on FlowRocket platform. Create tasks/tickets/requests in the queue and next available team member can take care of the request in the queue.
- Work Queues are efficient and transparent way of executing tasks by any member of the team
- Some example of Work Queues are
- Bug Tracking in Software Development
- Customer Support Tickets tracking
- Requests for Human Resources or Operations Department
- Internal IT HelpDesk Requests handling
- Configure intelligent and automatic distribution of tickets to team members
Achieve automation with “FlowIn”
Heighten your productivity with FlowIn configuration. “FlowIn” handles incoming email intelligently and automatically.
- Configure any email address for auto handling of incoming messages
- Create your own rules for execution
- Create ticket or request to any queue from incoming email
- Create tasks automatically for any individual or for any project
- File emails and documents in an organized structure automatically
- Manage Key client requests at priority level by providing them dedicated email for servicing. FlowIn enables you to bring your client servicing to a different level
Dashboards, Key Performance Indicators, On-the-Go! & On-the-Desktop!
Any time. Anywhere. Your Work In Progress is in front of you. FlowRocket filters your incoming information and highlights what matters the most for you.
- Custom widgets and dashboards to choose from
- Dedicated Workflow widgets by status to see your Work In Progress pipeline and choke points
- Ready to go Key Performance Indicators analyzes data and identifies the area for continuous improvements and optimization
- On-the-Go! mobile application lets you access your complete data from iOS or Android based tablets or smart phones. And allows you to take any action
- On-the-Desktop! Is a desktop application that extends your PC to Microsoft Office to FlowRocket. Synchronize your work automatically to FlowRokcket. And, file your emails, contacts and calendars to FlowRocket with ease