FlowRocket for Software Development

All in one business operating system for software development and consulting services business.

Projects, resources, documents, clients and workflow management is made easier with FlowRocket’s all in one program.

FlowRocket’s Platform will Let You Take Efficient and effective Decisions

 

We understand that as a consulting based company/software development company owner, your priority is customer service and improving your skills for you and your team to serve better your customer. Your core focus is also innovation and keeping yourself up to date with latest technologies in the world.

We have a team with extensive knowledge and vast experience working on retail stores who can work with you to get you the information you need to run and grow your business.

Our experts will provide you with insights and right information about your financial and operational performance real time.

Best Client/Project Management Tool

  • Configurable end-user collaborative database with Kanban System, Configurable and flexible Scrum boards and Agile Approach
  • Designed to meet the maximum advantage of the most ideal combination of Kanban & Scrum boards with Agile Approach
  • FlowRocket can be configured based on your organization’s project management approach
  • In Built Agile approach based project management tools
  • Plan, Organize and manage your team’s work from start to finish
  • In Built-in Scrum board with flexible customizable fields, define priority, due date and other important labels to tailor your board to specific expectations
  • Dragging the specifics across the board through the life cycle of Project

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Bug and Service Call Tracking for Software Development

  • Queue system on each bug identified by QA team or end user
  • Automated Ticketing system based on email, fax or web request
  • Visibility of Open Tickets and Resource Allocation
  • Automated responses to the end user on progress of the ticket
  • Categorization of support tickets in various different measurable KPIs like, lack of training to the end user, lack of requirement analysis and/or development training issues
  • Auto assignment of tickets to the team based on Client, skill set of team, classification of ticket.

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Service Call Tracking for Consulting Services

  • Queue system on each error identified or service call by QA team or end user
  • Automated Ticketing and queue system based on email and/or fax
  • Visibility of Open Tickets and Resource Allocation
  • Automated responses to the end user on progress of the ticket
  • Categorization of support tickets in various different measurable KPIs like, lack of training to the end user, lack of requirement analysis and/or development training issues
  • Auto assignment of tickets to the team based on Client, skill set of team, classification of ticket.

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Template Based Financial Reports, Audit Reports and Tax Paper Work

  • Ready to go templates for all sort of Documentation for Business Requirement Documents, Functional Requirement Documents, Ticket Resolution Email or Notice, Employee Notices, etc.
  • Ready to go in-built templates for Software Development Life Cycles
  • Ability to generate custom proposal and engagement letters based on your format over your letterhead unique for your local offices
  • Ready to go template for Bugs Reporting
  • Ready to go Client introduction letter template with many more business communication related templates
  • Ability to create and upload custom template for any document for accuracy, consistency and process implementation
  • Template based automated Business Requirement Document (BRD) and Functional Requirement Document (FRD)

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Enterprise Content Management

  • You receive many of different documents from your different clients. It is a Laborious but equally essential job to sort and allocate all the documents to respective clients’ document repository.
  • It is also a challenge to sort and store the processed documents in most easily accessible manner in least time.
  • More than 40% of time for any document processing tasks is spent behind sort and store the documents.
  • We automate and digitize these hassles off your shoulders.
  • No server, no storage space required.
  • 100% secured and encrypted data warehouse.
  • Manages document approval, digital signature and filing workflow
  • Integrated with Outlook, Notes, Adobe, RightFax, OpenText, IBM FileNet, any networked scanner(s)
  • Digitally sorted, indexed, secured and accessible documents at your finger tips
  • Accessible anytime from anywhere
  • Creating and storing custom meta-data fields on files and documents for intelligent searching and drawing business analytics
  • Proprietary content search over millions of documents returning google type search results
  • Create task over any document and easily share with other users for effective tracking and completion
  • Share documents with outsiders securely via web link with expiration date and track the activity on share or re-share
  • Full capability in WIP-On the go! puts your entire business in your pocket

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Invoicing

  • Invoicing right from the project management on completion of each milestone
  • Time and Service based invoicing
  • Time/Service and Inventory combined invoicing
  • Generate, circulate invoicing
  • Generate template based Customer Statement for your clients
  • Multi user approval process for Accounts Receivable transactions
  • Update the payment records by customer by invoice
  • Seamless scheduled as well as on demand integration with client QuickBooks file for all financial records processed in FlowRocket
  • Generate, Reconcile and Analyze Accounts Receivable Reports and Customer Statements.

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Vendor Billing

  • Receive all vendor bills at one place with one designated email address for all your vendors
  • Process each vendor bill with all business and accounting details
  • Assign and Tag client project on the bill or part of the bill
  • The bill documents are linked (attached) with each vendor bill processed
  • Multi user approval process for Accounts Payable transactions
  • Approve and Update the payment records by vendor by bill
  • Seamless scheduled as well as on demand integration with client QuickBooks file for all financial records processed in FlowRocket
  • Generate, Reconcile and Analyze Accounts Payable Reports and Vendor Statements.

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Expense Report Management

  • Create expense reimbursement request and report by employee by project
  • Multi user approval process for expense reimbursement
  • Add the billable expenses to client invoicing for the project assigned to
  • Automatic add the expenses on employee’s next payroll processing workflow
  • Seamless scheduled as well as on demand integration with client QuickBooks file for all financial records processed in FlowRocket.

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Time Tracking

  • Real Time and live time tracking by dragging your assigned task on your scrum board
  • Auto update the daily Time Sheet (Progress Entry) for each employee by client, project and tasks
  • Billable, Non-billable, idle time allocation and tracking
  • Org Chart based Time Sheet Approval
  • Automated Time allocation and reporting based on people, project and documents.
  • Automated Time Sheet submission of your resources
  • Vacation Planning.

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Human Resource Management

  • New Hire Inductions
  • Corporate Intranet with HR Policies, SOPs for different Processes and other important information about organization
  • Real Time Visibility of your Team Schedule through WIP 360
  • Smart Team Allocation and Resource Planning
  • Allocation, Scheduling and shuffling of resources with in different projects from anywhere depending on deadline, expertise and schedule of your team simply by dragging people’s profile on your scrum board
  • Real-Time visibility of idle resources
  • Integrated with Accounting and Payroll Software
  • Real-Time, On-demand visibility of “Not Started” and “In Progress” tasks for all clients
  • Real-Time, Time, and Cost tracking by Client, Project, and Employees.

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Workflow Automation

  • Database driven collaborative workflow engine
  • Efficient and accurate automated document processing workflow
  • Workflow-based easy and efficient QA
  • Helpdesk Ticket Management
  • Customizable, Flexible, and Scalable Workflow Engine
  • You can customize and create any specific workflow depending on the requirement for any specific client.

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CRM for Consulting Services

  • Access to your documents and information anytime from anywhere
  • Customized Processes and Services to meet your needs from Invoice recording to Reporting
  • Automated Business Processes to deliver real-time Financial Reports
  • Accurate Financial and Operational Reports, analyzed by professionals with extensive knowledge and experience in the Restaurant Industry
  • Client Satisfaction – Guaranteed.

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CRM for Software Development Business

  • Access documents and information anytime from anywhere
  • Manage Scrum or Kanban methodology in Agile Environment
  • Automated Business Processes to deliver real time Financial Reports
  • Project Management, Bug Tracking, Technical Support, Document Storage & more – all-in-one Business Operating System!
  • Client Satisfaction – Guaranteed.

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Configuring custom status and pipeline for resolution was easy. Integrated our website forms to generate automatic tickets for our team. Automatic distribution of service calls is fantastic. We are able to meet our Service Level Agreement to 100% and closing tickets faster than ever. Customer satisfaction is record high and are able to keep tickets to manageable number. Dashboards and KPIs have helped us manage our service calls with ease. We have been able to manage 7×24 support with minimum staff and save a lot of cost.

 VP, QA & Tech Support,  Software Development Company

Project and especially Resource Management capabilities of FlowRocket platform far exceeds that of Jira, which is what we used in past. The best thing about the platform is that development, QA and tech support, all are tracked in a single system. Overall efficiencies have gone up. Customer support has been excellent.

 Vice President, Financial Software Company

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