Software
Consulting and
Accountants
Settlement
Insurance
Life/Viatical
Settlement
Insurers
Life Sciences /
Don’t see Yours?CRM for Viatical Settlement/Life Settlement for Brokers/Providers:
What FlowRocket offers to its customers is completely efficient and compliant:
- Receive request and medical documents in encrypted format in one centralized system
- Review medicals in sophisticated Document Viewer within a system and stored securely on a cloud system in an encrypted format
- Smart search within seconds in the existing case files and determine if the request is for a new case or is a rework for an existing case
- Avoid creating a duplicate case file if the claimant’s information matches with any existing case file, even without performing search result
- Digital allocation to Underwriter’s work queue with one click
- Use of inbuilt integrated Rated age calculator, encrypted e-mails/fax and underwriter’s notes and store everything in one centralized place automated
- Rated age is locked for editing after a defined timeline (generally one year) and/or if the case is already won by the New Business Team.
- Share Rated Age confirmation with the broker via encrypted downloadable and traceable links.
Efficient and compliant medical underwriting workflow to manage each task through only one system
- Processing a case request
- Underwriting process
- Secondary review
- Easy access to new business
- Embedded analytics
Case Management for Viatical Settlement Brokers/Providers
- Receive incoming case request in a smart dashboard enabled widget instead of different individual or group email boxes
- Get rid of a request from the widget view off which the case is already created or assigned to any underwriter to get a view of the requests pipeline
- Request is locked to be viewed or worked when the request is being worked on by one administrative support user. – Avoid multiple access and duplication of work on same request by multiple staff users
- Smart and efficient search to determine if the request is for a new Insured/case or is a rework for an existing case
- Define type of case as Rush, Rework, MSA and/or Worker’s Comp while assigning the case to an Underwriter
- Preventing from creating duplicate Insured/case if the Insured demographic information matches with any existing case files from prior years even without performing the search for Insured’s information
- Pre-populating Agents / Insured’s information based on the sender of the request of the case and pre-populating Insured and Agents / Insured information in case of a rework
- Assign the case to an Underwriter based on case complexity or Underwriter’s existing workload
Underwriting Process
- Smart and Efficient Underwriter’s work queue in a dashboard enabled widget
- Work on case based on priority of Rush, Rework, MSA or other type of the case
- Review the medicals and email from the Agents / Insured in a sophisticated professional viewer
- Centralized, inbuilt integrated system for calculation of rated age, assigning impairment codes and adding Underwriter’s notes in one place
- Save and Automated generation of template based Rated Age confirmation sheet for each Agents / Insured on the case
- Share Rated Age Confirmation with Agents / Insureds securely via web link with expiration date and track the activity on each share or re-share
Secondary Review
- Automated Secondary Review Process based on predefined criteria, for example, in case of age is rated for 10 years or more
- Secondary Review Process based on Underwriter’s discretion for the opinion or guidance from Chief Underwriter or Underwriter Supervisor
- Ability to add notes by Chief Underwriter and approve or Change request in calculation of Rated Age
- Auto assign the case to Underwriter’s work queue once the secondary Reviewer approves or rejects the calculation
Easy Access to New Business
- Read Only Access to the New Business Team on each case
- New Business can quickly search for a case that is inquired and won with the Agents / Insured
- Mark cases as Won or Lost with different parameters of Premium, Date and Agents / Insured for a case
- Access the Medicals and Rated Age Confirmation quickly and efficiently directly from the system
Achieve Embedded Analytics
- Daily, Monthly count of Requests processed by Administrative Support Users
- Daily, Monthly and Yearly Case Counts Processed by Underwriters segregating between New Cases and Rework Requests
- Summary on Won and lost Cases Reports by case type and Impairment Codes classification
- Reports for Actuaries based on Geographical locations, impairment codes on a case and any other criteria that Actuaries would look for
- Periodic Summarized details on cases rated and worked on
- Reports on pending case requests
Ready-to-go Solutions!
Customer Relationship
Project and Resource
Workflow and Process
Document
Service Call
Marketing
Custom Dashboards and
Employee and Client
On the Go! and On the
Retirement of Legacy
Third Party